L'Oréal Canada · Montréal, QC
L'Oréal's Canadian pilot of an Agentforce advisor assistant cut case handling time by up to 64%
-64% handling time when drafts need no edits (vendor-reported)
-40% when drafts are edited
All use cases (102)
Manulife (CoverMe) · Toronto, ON
Manulife puts CoverMe travel insurance quotes inside ChatGPT
First travel insurance plugin in ChatGPT (company claim)
Manulife · Toronto, ON
Manulife gives advisors a 24/7 AI assistant for underwriting questions
24/7 access
3 product lines at launch
TD Bank Group · Toronto, ON
TD extends agentic AI to mortgage funding and discharge, halving initial review time
Up to 50% faster initial review
Whitepine College · Northern Ontario
Northern Ontario college reclaims ~514 staff hours with a student-enquiry AI agent
514 hrs reclaimed (2025)
$21.4K base-case savings
Bell Cyber (Bell Canada) · Toronto, ON
Bell Cyber and Cohere put a Canadian-hosted AI model into its security operations centre
Live in production (Sept 2026)
Canadian-hosted processing
L'Oréal Professionnel Canada · Canada
L'Oréal Professionnel Canada gives AirLight Pro buyers 24/7 bilingual troubleshooting with Agentforce
Answers in seconds instead of minutes
24/7 support in English and French
Peoples Group · Vancouver, BC
Peoples Group adds Feedzai AI risk scoring to its payments core ahead of Real-Time Rail
Phased rollout before RTR's Q4 2026 launch
Serves fintechs, credit unions and challenger banks
Bell Cyber (Bell Canada) · Canada
Bell Cyber's SOC research agent cuts alert investigations from 30 minutes to under 5
Investigation time ~30 min to under 5 min (vendor-reported)
80,000 to 100,000 alerts a month
ZhoopZhoop · Toronto, ON
Toronto auto repair chain uses AI voice agents to book customers and phone suppliers for parts quotes
Inbound + outbound voice agents
All branches on one dashboard
CIBC · Toronto, ON
CIBC pilots CAI 2.0, an in-house agentic AI workspace that hands multi-step research, compliance and analysis work to agents
Half-day analysis becomes review-and-refine
Pilot stage
Santé Québec (CIUSSS West-Central Montreal) · Montreal, QC
Quebec's Info-Santé 811 uses the Navig AI app so non-nurse agents handle flu and gastro calls, cutting waits from about an hour to 15 minutes
~5,000 of 17,366 calls handled without a nurse
Wait ~1 hour to ~15 minutes
Canada Goose · Toronto, ON
Canada Goose lets Agentforce handle routine service so Style Experts can sell
89% of targeted interactions resolved
23% overall deflection
The Harbour Chandler · Canada
The Harbour Chandler's AI voice agents went from answering half its calls to 99%
Calls answered: ~52% to 99%
6,443 calls handled by AI
Toronto musculoskeletal clinic (unnamed) / Helpline Hero · Toronto, ON
A Toronto musculoskeletal clinic's website agent adds about $50K a month in bookings
~$50,000 added monthly revenue (agency-attributed)
400 conversations resolved/month
Public Service Commission of Canada · Ottawa, ON
Public Service Commission of Canada cuts travel-policy emails 90% with a bilingual Copilot agent
-90% emails
5 days → 30 sec
United Way British Columbia · British Columbia
United Way BC puts its first AI agent into production to keep 11,000 helpline records current
11,000+ resource records
85% annual validation requirement
Canada Health Infoway · Toronto, ON
Canada's national AI scribe program: 12,000 primary care clinicians, about an hour a week saved, same-day notes up to 75%
12,019 clinicians evaluated
1.11 hrs/week saved in work hours
RBC · Toronto, ON
RBC's CEO starts each day with an AI-agent briefing he designed
1 week → ~4 sec reports (stated)
Templ (with THE UN KNOWN) · Canada
Canadian non-alcoholic beer brand Templ grows Amazon sales ~400% with an AI-amplified campaign
~400% Amazon sales growth (1 month)
Harry Rosen · Toronto, ON
Harry Rosen runs AI digital workers for accounts payable and purchase orders on its existing ERP
2 digital workers live (Finance, Merchandising)
Tens of thousands of invoices processed
TD Bank Group · Toronto, ON
TD built an in-house AI system that triages fraud threats and assists its frontline fraud agents
Built in-house, patent pending
Real-time triage across billions of data points
Garantie Avantage Plus · Quebec
Garantie Avantage Plus automates warranty claim intake with four AI agents and a human sign-off
4 agents in sequence
3.5 months to deploy
TD Bank Group · Toronto, ON
TD's agentic AI cuts mortgage pre-adjudication from ~15 hours to under 3 minutes
15 hrs → <3 min
National Bank of Canada · Montréal, QC
National Bank of Canada rolls out Sardine's fraud-risk platform after a live evaluation
Multi-year deployment across retail, commercial and wealth
Fewer false positives in live evaluation (vendor-reported, no figures)
TD Insurance · Toronto, ON
TD Insurance launches a bilingual generative AI virtual assistant for home, auto and small business questions
Covers Home, Auto and Small Business Insurance
English and French
Loblaw Companies · Brampton, ON
Loblaw turns ChatGPT recipe searches into PC Express grocery orders, with adoption ahead of plan
Adoption ahead of plan (no figures)
Bell Canada · Montreal, QC
Bell Canada automates 450,000 complaint cases a year with a ServiceNow triage agent
450,000 cases automated per year
25% faster response times
Innovation, Science and Economic Development Canada (ISED) · Ottawa, ON
Canada's innovation department rolls out Cohere North agents to up to 1,400 public servants
Up to 1,400 users
ISED has about 5,900 employees
Pro Asphalte · Quebec
Quebec asphalt contractor saves 15+ hours a week with automated invoicing and payment reminders
15+ hrs/week
3-month payback
Definity Financial · Canada
Definity rolls out Google's Gemini Enterprise agent platform company-wide, with AI that prompts call agents and adjusters live
Enterprise-wide Gemini Enterprise rollout
AI in production across 4 areas
BDO Canada · Canada
BDO Canada's IT agent EVA auto-resolves 84% of tickets
84% auto-resolution
$1.9M projected savings
Dotfusion · Toronto, ON
Toronto agency Dotfusion lifts average search position from 47 to 27 with an AI content agent
SERP 47.3 → 26.6
+41% page-1 keywords
Alberta Health Services / University of Alberta · Edmonton, AB
Alberta Health Services runs an open-source AI scribe for ER doctors at under $30 a month each
198 ER physicians, 105 facilities
22,148 clinical sessions
Mills Motors Buick GMC · Oshawa, ON
Oshawa GM dealership books 79 service appointments in 30 days with an AI phone agent
1,113 calls answered in 30 days
79 service bookings
The Ottawa Hospital · Ottawa, ON
The Ottawa Hospital's DAX Copilot trial saves about seven minutes per patient visit
~7 min saved per encounter (hospital-reported)
-70% clinician-reported burnout/fatigue
Unnamed national B2B payments provider · Canada
A national payments provider put an Agentforce agent in front of credit union support, after resetting its deflection target
Original target: 25% case deflection
~80% of in-scope inquiries needed external systems
Lumeo Regional Health Information System · Kingston, ON
Six Southeastern Ontario hospitals pilot Oracle's Clinical AI Agent to draft notes inside their shared health record
6 healthcare organizations
One shared Oracle Health EHR since 2024
Town of Milton · Milton, ON
Town of Milton's AI phone agent fielded 435 snowstorm calls and resolved nearly half on its own
435 calls supported
Nearly half resolved independently
Adviso · Montréal, QC
Montreal agency Adviso uses Gemini agents to cut campaign analysis to minutes and RFP time in half
Campaign analysis: days to minutes
RFP response time down 50%+
RBC Insurance · Mississauga, ON
RBC Insurance's genAI claims assistant flagged over $2M in fraudulent claims in its pilot year
$2M+ fraudulent-claim savings in year one
Still in pilot phase
Golden Equity · Ontario & Quebec
Property manager Golden Equity hands its whole front desk to an AI voice agent
~67 calls/day
4 weeks from signing to live
Government of Ontario · Toronto, ON
Ontario Public Service pilots Copilot, with staff saving almost 3 hours a week
~3 hrs/week per user (stated)
Félix & Norton · Canada
Félix & Norton skips a data-analyst hire by using Shopify Sidekick for analysis and ad decisions
Avoided a data-analyst hire
Bell Canada · Montréal, QC
Bell gives staff Cohere's North agent platform, with 100+ use cases identified
100+ use cases identified
No outcomes published yet
Canada Revenue Agency · Ottawa, ON
Failure: Auditor General finds CRA's 'Charlie' chatbot answered only 2 of 6 tax questions correctly
2/6 correct
Sun Life · Toronto, ON
Sun Life's Iris agent cuts internal service-desk resolution time by 83%
-83% resolution time
24,000+ hrs/yr projected
City of St. Catharines · St. Catharines, ON
City of St. Catharines launches 'Catharine', a Copilot Studio agent that resolves 90% of resident questions
12,000+ resident interactions
90% resolution rate
Nobleton Medical Clinic · Nobleton, ON
Nobleton Medical Clinic's Strello AI receptionist answers every call and handles half without staff
Voicemail 70-80% of calls to 100% answered
50% handled without staff
CIBC · Toronto, ON
CIBC's in-house GenAI platform saves an estimated 200,000+ hours in pilot
200,000+ hrs (pilot, est.)
Industrial construction company (unnamed) · Toronto, ON
Toronto industrial builder cuts HR query workload 90% with a Copilot Studio agent
90% less repetitive HR workload
95%+ faster responses (vendor-reported)
Klarna · Global (operates in Canada)
Failure/lesson: Klarna re-adds human agents after cost-focused AI support hurt quality
Humans re-hired for support
Wealthsimple · Canada
Wealthsimple's Decagon support agent answers 60-70% of customer questions without a human
60-70% of questions answered without a human
ShearComfort · Vancouver, BC
Vancouver's ShearComfort cuts ticket triage 84% with Zendesk AI
84% less triage time
32% faster first reply
Lightspeed Commerce · Montreal, QC
Lightspeed's Fin AI agent resolves up to 65% of merchant support conversations
45–65% AI resolution rate
Fin involved in 99% of conversations
KMSC Law LLP · Grande Prairie, AB
Alberta's KMSC Law saves lawyers 3 to 10 hours a week with Harvey
3 to 5 hours saved per lawyer per week
Up to 10 hours for power users (vendor-reported)
Klarna · Global (operates in Canada)
Klarna's AI assistant handles two-thirds of support chats, doing the work of 700 agents
2.3M chats in month 1
11 → <2 min resolution
Air Canada · British Columbia (tribunal)
Failure: Air Canada held liable after its website chatbot gave wrong bereavement-fare advice
$812 award
Company liable for bot output
Home Hardware Stores (with Spark Foundry, The Weather Network) · Ontario
Home Hardware runs 422 AI-generated local ads and gets a 27% lift in store visits
+27.44% store visits
-10% spend
Action Furnace · Calgary, AB
Action Furnace uses an AI agent inside ServiceTitan to answer leads in seconds and book about 190 HVAC jobs a month
~2 sec median first response (vendor-reported)
190+ appointments booked per month
Assurancia Groupe Tardif (AGT) · Quebec and Ontario
Insurance brokerage Assurancia Groupe Tardif gets 55% of clients through full quote questionnaires with an AI agent
55% questionnaire completion
vs 5%–30% industry benchmark
BBQ Québec · Quebec
BBQ Québec's bilingual AI shopping assistant lifts conversions on compared grills by 25%
+25% conversions on compared products
6-second average response time
Bell Canada · Montreal, QC
Bell Canada's Gemini-powered virtual assistants resolve over half of 16M+ chats on their own
16M+ chat interactions, over half resolved by AI
5M+ voice assistant interactions
La Boîte à Grains · Gatineau, QC
Gatineau grocer La Boîte à Grains frees 40 hours a month and recovers $4,000 with AI invoice reconciliation
40 hrs/month
$4,000 recovered
Bold Age · Canada
Bold Age uses AI to build personalized nutrition plans and resolve 62% of support tickets
62% of support tickets resolved by AI
3x customers per support agent
Borrowell · Toronto, ON
Borrowell's Lyro AI agent resolves 83% of member chats before they become Zendesk tickets
83% resolution rate
87% answer rate
Canada Benefit Group · Canada
Canada Benefit Group's AI rep 'Emma' qualifies 1,000+ monthly leads and lifts conversion 30%
3,000+ leads engaged
+30% lead-to-next-stage conversion
Unnamed Canadian national telecom · Canada
A national Canadian telco automates 2M+ support conversations in a year with an Ada bilingual chatbot
2M+ conversations automated in year one
~50% of inquiries solved without live support
Canadian Tire Corporation · Toronto, ON
Canadian Tire builds ChatCTC for 3,000+ staff and CeeTee, a tire-shopping assistant that lifts conversion
3,000+ regular users
Higher online conversion (unquantified)
Circuit électrique (Hydro-Québec) · Quebec
Hydro-Québec's Circuit électrique EV network cuts support contacts 22% with its AI agent Voltère
22.35% fewer contact-form submissions
557 tickets avoided in Dec 2024
Ville de Montréal · Montréal, QC
City of Montréal launches a citizen agent over 40,000 web pages
40,000+ pages covered
High CSAT (first 4 months)
Clinique dentaire Sourire Plus · Gatineau, QC
A Gatineau dental clinic cut missed calls 70% with a French-Canadian AI voice receptionist
-70% missed calls (agency-reported)
+35% appointments booked
Contrôles Laurentide · Quebec
Contrôles Laurentide uses agentic AI to triage customer email and check purchase orders against its ERP
>50% of incoming emails auto-classified (test phase)
80% classification accuracy
Creative Bag · Toronto, ON
Toronto packaging retailer Creative Bag lets a chatbot handle up to 80% of repeat questions
75% to 80% of repeat questions automated (vendor-reported)
Endy · Toronto, ON
Endy resolves 85% of contacts automatically during its Tim Hortons promo and creates new AI QA roles
85% automated resolution
-10,000 live tickets (peak)
Entourage sur-le-Lac · Lac-Beauport, QC
Québec City resort automates 94% of guest enquiries and saves 440 staff hours
94% automated
440 hrs saved
First West Credit Union · British Columbia
First West Credit Union reaches 93% staff adoption of Copilot and custom agents
93% adoption
90% weekly use
Canadian insurance brokerage (unnamed) · Canada
Canadian insurance brokerage saves 1,905 hours in 3 months with Copilot workflows
1,905 hrs in 3 months
$76,200 saved
Isobloc · Mascouche, QC
Isobloc's president built five Claude agents for bids, prospecting, estimates, lien paperwork and cash-flow forecasts
$60K+ CAD estimated annual savings (owner-reported)
Cash-flow forecast: ~1 month to one evening
K1 Speed Canada · Canada
K1 Speed Canada's AI agents handle 44,000 guest chats and turn event leads into CRM deals
44,181 sessions in 13 months
77% of booking sessions became CRM deals
KOHO · Toronto, ON
KOHO's AI voice agents call inactive customers, lifting funded accounts 23% in its best campaign
$8M+ annual savings (vendor-reported)
+23% active funded accounts in best campaign
KOHO · Toronto, ON
KOHO's in-house Kortex AI files anti-money-laundering reports three times faster
Suspicious-transaction reports 3x faster
Security event resolution time down 50%
Les Affaires · Montreal, QC
Les Affaires cuts subscriber support resolution time 95% with an AI agent that preps every ticket
97% faster first response
95% faster resolution
Major Tom · Vancouver, BC / Toronto, ON
Vancouver/Toronto agency Major Tom re-engages 1,000+ dormant leads and books 24 meetings with HubSpot's Prospecting Agent
24 meetings in 3 weeks
$750K+ proposals
Manulife · Toronto, ON
Manulife legal team cuts commercial lease review time by 50% with GenAI summaries
-50% review time
2 hrs saved per lease
Metro Cuts · Toronto, ON
Toronto barbershop Metro Cuts stops losing calls to voicemail with an AI receptionist
30+ missed calls captured in month one
~40% of bookings after 6 pm
Renovation contractor (unnamed) · Mississauga, ON
Mississauga renovation contractor answers leads in 90 seconds and lifts conversion 22%
90-second lead response
Quote follow-up 40% to 100%
Mitsubishi Motors Canada · Canada
Mitsubishi Motors Canada's bilingual AI companion lifts Outlander campaign engagement 10x
10x engagement vs. benchmark (first 2 weeks)
1 in 10 build-and-price shoppers engaged
Neo Financial · Calgary, AB
Neo Financial's Fin agent resolves 20,000+ support conversations a month
20,000+ resolutions per month
71% chat resolution
Immigration consulting firm (unnamed) · Toronto, ON
North York immigration consultancy cuts client intake from 45 minutes to under 5
Intake 45 min to under 5
Document collection about 9 days
Pajar Canada · Montreal, QC
Pajar Canada automates 45% of bilingual support tickets with a Gorgias AI Agent
45% of tickets automated
~12 min first response
Powerplay Pro · Montréal, QC
Montreal pressure-washing company answers every support call with an AI voice agent
~30 calls/day handled
24/7 coverage
Elysian Inc. (Pur & Simple franchisee) · Greater Toronto Area, ON
Five-location Pur & Simple franchisee saves ~500 hours a year with Claude and QuickBooks
~500 hrs/yr
CAD $12–15K/yr
Surrey-based CPA firm (unnamed) · Surrey, BC
Surrey CPA firm cuts month-end close from 3 days to under 4 hours with Canadian-tax-aware AI categorization
3 days → <4 hrs close
~5 hrs/bookkeeper/week
TELUS · Vancouver, BC
TELUS staff build 13,000+ custom AI tools and save 500,000+ hours with Claude
500,000+ hrs saved
~40 min per interaction
TELUS · Vancouver, BC
TELUS uses an ElevenLabs AI voice agent to make welcome calls to new internet customers
~2,300 outbound calls in the pilot
8.5/10 average customer satisfaction
TELUS · Vancouver, BC
TELUS uses Google Gemini agents to resolve 30% of customer calls on its own
30% of calls resolved by AI agents
87% faster resolution
Boutique law firm (unnamed), King West · Toronto, ON
Three-lawyer Toronto firm recovers 500+ billable hours a year by automating intake and billing
500+ billable hours recovered per year
Intake reply under 3 minutes
Trudel Immeubles · Quebec
Trudel Immeubles plans to let Agentforce handle half of its tenant service requests
Target: up to 50% of tenant queries handled by AI
Projected 30% lower resource needs
Uni Recycle · Quebec
Uni Recycle's bilingual Agentforce agent books e-waste collections and creates leads
Bilingual (EN/FR) web agent
Automates collection-request intake end to end
Victrix · Quebec
Quebec MSSP Victrix lets AI investigate SOC alerts, with analysts making the final call
1 year of SOAR work rebuilt in 3 weeks (vendor-reported)
100% match between AI recommendations and analyst verdicts so far (vendor-reported)
Young Drivers · Canada
Young Drivers turns to Agentforce to book driving lessons after a 50% call surge
Call volume up 50%
600+ calls/day at peak