What was done
Devpro connected a virtual voice agent to Powerplay Pro's phone system and Freshdesk. It identifies callers by caller ID, pulls open tickets, creates or updates tickets and sends SMS/email follow-ups.
Outcome
Live in production after a 6-week build, handling ~30 support calls and ~8 new tickets a day with 24/7 coverage and no added headcount. The case study does not give a dollar or hours-saved figure.
Evidence: Vendor case study. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the phone support agent for a residential pressure-washing company. Look up the caller by phone number in the help desk. If they have an open ticket, summarise it and ask what's changed; otherwise collect address, issue and photos-by-text consent, create a ticket, and confirm next steps by SMS. Transfer to a human for complaints, damage claims, or anything you can't resolve.