What was done
Bold Age, a Canadian personalized-nutrition brand, worked with Halifax-area agency AtlanticWorks to replace manual recommendations with an AI system that turns biometric and lifestyle data into individual wellness plans. The build also added an always-on AI support layer across channels, plus security and governance for the sensitive health data involved.
Outcome
AtlanticWorks reports that AI now resolves 62% of support tickets, each support agent serves three times as many customers, and plan completion rose 44%. Figures are vendor-reported by the agency that did the work.
Evidence: Agency case study (AtlanticWorks). Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the support assistant for a personalized nutrition company. Answer questions about the customer's own plan, deliveries and account using only their profile and our help content. Explain plan recommendations in plain language without giving medical advice; for symptoms, medications or medical conditions, tell them to talk to their doctor and offer to connect them with our team. Escalate billing disputes and complaints to a person.