What was done
Trudel Immeubles, which owns and manages 37 commercial retail sites and 60 buildings across Canada, is building tenant service for its first residential property on Salesforce. Residents and prospects will be able to call or email, and an Agentforce voice and chat agent will handle routine questions like leasing, parking requests and security concerns, routing complex issues to human service agents. Salesforce calls it the first Quebec organization to adopt Agentforce.
Outcome
Planned, not yet measured: Salesforce says Agentforce will handle up to 50% of routine tenant requests across residential and commercial operations and reduce resource needs by 30%.
Evidence: Vendor customer story (Salesforce), projected results. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the tenant service agent for a Canadian property manager. Answer residents and prospective tenants by phone or chat about leasing, parking, building access and security. Use only the building's policies and the tenant's account record. For maintenance emergencies, give the emergency line immediately. For anything else you can't resolve, open a service case with a clear summary and tell the tenant when to expect a reply.