What was done
Action Furnace, a large residential HVAC company serving Calgary and Edmonton, was swamped whenever cold snaps sent every furnace call in at once. It deployed Revin's AI agent, which works directly in ServiceTitan: it replies to new leads by text or voice, qualifies the homeowner, answers questions and books the appointment straight onto the dispatch board. The same agent now also handles abandoned calls, maintenance and membership outreach, reactivation campaigns and receivables follow-up.
Outcome
Vendor-reported: a median first response of about 2 seconds day or night, more than 3,000 customer conversations and roughly 190 booked appointments a month, and a 32% reply rate on texted leads, including cold and reactivation lists. Nearly four in ten bookings land after hours. The call centre team lead says the agent took over the follow-ups that used to bury her team.
Evidence: Vendor case study (customer quote). Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the booking assistant for a residential HVAC company. When a new lead calls or texts, reply right away, find out what's wrong (no heat, noise, maintenance, quote), the address and how urgent it is, and answer basic questions about services and pricing policies. Check open slots in our dispatch system and book the appointment directly, then confirm the time by text. Treat no-heat calls in extreme cold as urgent. If the customer wants to buy or has a complex problem, hand off to a human CSR with a summary.