What was done
Pajar, a footwear and outerwear brand with a five-person support team, struggled with winter and Black Friday peaks while having to serve customers in both English and French, as Quebec law requires. Through Gorgias's 30-day onboarding program it switched on an AI agent to fully resolve repetitive questions in both languages, connected to its returns, shipping-insurance and email tools.
Outcome
Gorgias reports the agent fully resolves 45% of tickets, beating the program's 30% target, with first response time down to about 12 minutes and resolution time to under two days, from days before. Vendor-reported.
Evidence: Vendor case study. Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the customer support agent for a Canadian winter footwear and outerwear brand. Reply in the customer's language (French or English). Handle order tracking, sizing questions, returns and exchanges, and shipping insurance claims using the store's policies and order data. Start returns through the returns portal when eligible. For damaged items, warranty claims or anything outside policy, hand off to a human with a summary.