Bell Cyber (Bell Canada) · Canada
Bell Cyber's SOC research agent cuts alert investigations from 30 minutes to under 5
Investigation time ~30 min to under 5 min (vendor-reported)
80,000 to 100,000 alerts a month
The Canadian AI agent directory
What Canadian businesses actually did with AI agents, and what happened.
99 real use cases with sourced outcomes (hours saved, dollars, failures) and prompts you can copy. Covers CRA/GST/HST, bilingual service, PIPEDA and Loi 25. Free.
- 99 sourced use cases
- 89 organizations
- 3 failures documented
Latest
See all 99 →National Bank of Canada · Montréal, QC
National Bank of Canada rolls out Sardine's fraud-risk platform after a live evaluation
Multi-year deployment across retail, commercial and wealth
Fewer false positives in live evaluation (vendor-reported, no figures)
Victrix · Quebec
Quebec MSSP Victrix lets AI investigate SOC alerts, with analysts making the final call
1 year of SOAR work rebuilt in 3 weeks (vendor-reported)
100% match between AI recommendations and analyst verdicts so far (vendor-reported)
L'Oréal Canada · Montréal, QC
L'Oréal's Canadian pilot of an Agentforce advisor assistant cut case handling time by up to 64%
-64% handling time when drafts need no edits (vendor-reported)
-40% when drafts are edited
CIBC · Toronto, ON
CIBC pilots CAI 2.0, an in-house agentic AI workspace that hands multi-step research, compliance and analysis work to agents
Half-day analysis becomes review-and-refine
Pilot stage
Santé Québec (CIUSSS West-Central Montreal) · Montreal, QC
Quebec's Info-Santé 811 uses the Navig AI app so non-nurse agents handle flu and gastro calls, cutting waits from about an hour to 15 minutes
~5,000 of 17,366 calls handled without a nurse
Wait ~1 hour to ~15 minutes
Failures worth learning from
Canada Revenue Agency · Ottawa, ON
Failure: Auditor General finds CRA's 'Charlie' chatbot answered only 2 of 6 tax questions correctly
2/6 correct
Klarna · Global (operates in Canada)
Failure/lesson: Klarna re-adds human agents after cost-focused AI support hurt quality
Humans re-hired for support
Air Canada · British Columbia (tribunal)
Failure: Air Canada held liable after its website chatbot gave wrong bereavement-fare advice
$812 award
Company liable for bot output
Get new Canadian AI agent use cases each week
New use cases, one prompt to steal and one failure to avoid. Free. Unsubscribe anytime.