What was done
The founder of Toronto agency Helpline Hero noticed, as a patient, that the clinic's two receptionists kept answering the same questions. He built a Voiceflow chat agent for the clinic's website that answers treatment questions (for example whether PRP therapy could help) around the clock and books interested patients straight into appointments.
Outcome
Voiceflow reports that the agent resolves about 400 conversations a month, saves staff about 30 hours a month, and was credited with roughly $50,000 in additional monthly revenue. The revenue figure is the agency's own attribution, published by the vendor; the clinic isn't named.
Evidence: Vendor case study (client unnamed). Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the website assistant for a Toronto musculoskeletal clinic. Answer questions about our treatments, practitioners, hours, location, fees and insurance coverage using only the clinic information provided. Never diagnose or promise outcomes; for medical questions, explain what the treatment generally involves and offer an assessment appointment. When someone is interested, collect their name, phone, email and preferred times, and book them into an open slot. Hand off to reception for anything about existing bookings or billing disputes.