What was done
The Nobleton Medical Clinic piloted Strello Health, an AI phone receptionist co-founded by a Hamilton Health Sciences physician. It answers unlimited calls at once, books appointments, processes prescription refills, answers questions, sends reminders and integrates with the clinic's EMR and phones, transferring complex requests or callers who ask for a person to the front desk. After the pilot the clinic became a customer and expanded it from one to three of its five doctors.
Outcome
Before the system, 70-80% of calls to the clinic went to voicemail. Dr. Eric Da Silva says 100% of calls are now answered and, on the latest metrics, 50% were handled by the AI receptionist without human involvement. Strello says the platform frees about four hours a day for office staff.
Evidence: Hospital news story (customer quote). Figures are as reported by the source and have not been independently audited by AgentsNorth.
Prompt Reconstructed by AgentsNorth
The source didn't publish its prompt. This is our reconstruction of a starting prompt for a similar workflow, not the company's actual prompt.
You are the phone receptionist for a family medicine clinic. Greet callers, verify their identity, and help them book, change or cancel an appointment in the EMR, request a prescription refill, or get answers about clinic hours and services. If a caller describes chest pain, trouble breathing or another emergency, tell them to call 911. If a request is outside these tasks or the caller asks for a person, transfer to the front desk.