L'Oréal Canada · Montréal, QC
L'Oréal's Canadian pilot of an Agentforce advisor assistant cut case handling time by up to 64%
-64% handling time when drafts need no edits (vendor-reported)
-40% when drafts are edited
Productivity: AI agent use cases
Manulife · Toronto, ON
Manulife gives advisors a 24/7 AI assistant for underwriting questions
24/7 access
3 product lines at launch
TD Bank Group · Toronto, ON
TD extends agentic AI to mortgage funding and discharge, halving initial review time
Up to 50% faster initial review
Bell Cyber (Bell Canada) · Toronto, ON
Bell Cyber and Cohere put a Canadian-hosted AI model into its security operations centre
Live in production (Sept 2026)
Canadian-hosted processing
Bell Cyber (Bell Canada) · Canada
Bell Cyber's SOC research agent cuts alert investigations from 30 minutes to under 5
Investigation time ~30 min to under 5 min (vendor-reported)
80,000 to 100,000 alerts a month
ZhoopZhoop · Toronto, ON
Toronto auto repair chain uses AI voice agents to book customers and phone suppliers for parts quotes
Inbound + outbound voice agents
All branches on one dashboard
CIBC · Toronto, ON
CIBC pilots CAI 2.0, an in-house agentic AI workspace that hands multi-step research, compliance and analysis work to agents
Half-day analysis becomes review-and-refine
Pilot stage
The Harbour Chandler · Canada
The Harbour Chandler's AI voice agents went from answering half its calls to 99%
Calls answered: ~52% to 99%
6,443 calls handled by AI
Public Service Commission of Canada · Ottawa, ON
Public Service Commission of Canada cuts travel-policy emails 90% with a bilingual Copilot agent
-90% emails
5 days → 30 sec
United Way British Columbia · British Columbia
United Way BC puts its first AI agent into production to keep 11,000 helpline records current
11,000+ resource records
85% annual validation requirement
Canada Health Infoway · Toronto, ON
Canada's national AI scribe program: 12,000 primary care clinicians, about an hour a week saved, same-day notes up to 75%
12,019 clinicians evaluated
1.11 hrs/week saved in work hours
RBC · Toronto, ON
RBC's CEO starts each day with an AI-agent briefing he designed
1 week → ~4 sec reports (stated)
Harry Rosen · Toronto, ON
Harry Rosen runs AI digital workers for accounts payable and purchase orders on its existing ERP
2 digital workers live (Finance, Merchandising)
Tens of thousands of invoices processed
Garantie Avantage Plus · Quebec
Garantie Avantage Plus automates warranty claim intake with four AI agents and a human sign-off
4 agents in sequence
3.5 months to deploy
TD Bank Group · Toronto, ON
TD's agentic AI cuts mortgage pre-adjudication from ~15 hours to under 3 minutes
15 hrs → <3 min
Bell Canada · Montreal, QC
Bell Canada automates 450,000 complaint cases a year with a ServiceNow triage agent
450,000 cases automated per year
25% faster response times
Innovation, Science and Economic Development Canada (ISED) · Ottawa, ON
Canada's innovation department rolls out Cohere North agents to up to 1,400 public servants
Up to 1,400 users
ISED has about 5,900 employees
Pro Asphalte · Quebec
Quebec asphalt contractor saves 15+ hours a week with automated invoicing and payment reminders
15+ hrs/week
3-month payback
Definity Financial · Canada
Definity rolls out Google's Gemini Enterprise agent platform company-wide, with AI that prompts call agents and adjusters live
Enterprise-wide Gemini Enterprise rollout
AI in production across 4 areas
BDO Canada · Canada
BDO Canada's IT agent EVA auto-resolves 84% of tickets
84% auto-resolution
$1.9M projected savings
Alberta Health Services / University of Alberta · Edmonton, AB
Alberta Health Services runs an open-source AI scribe for ER doctors at under $30 a month each
198 ER physicians, 105 facilities
22,148 clinical sessions
The Ottawa Hospital · Ottawa, ON
The Ottawa Hospital's DAX Copilot trial saves about seven minutes per patient visit
~7 min saved per encounter (hospital-reported)
-70% clinician-reported burnout/fatigue
Lumeo Regional Health Information System · Kingston, ON
Six Southeastern Ontario hospitals pilot Oracle's Clinical AI Agent to draft notes inside their shared health record
6 healthcare organizations
One shared Oracle Health EHR since 2024
Adviso · Montréal, QC
Montreal agency Adviso uses Gemini agents to cut campaign analysis to minutes and RFP time in half
Campaign analysis: days to minutes
RFP response time down 50%+
Golden Equity · Ontario & Quebec
Property manager Golden Equity hands its whole front desk to an AI voice agent
~67 calls/day
4 weeks from signing to live
Government of Ontario · Toronto, ON
Ontario Public Service pilots Copilot, with staff saving almost 3 hours a week
~3 hrs/week per user (stated)
Félix & Norton · Canada
Félix & Norton skips a data-analyst hire by using Shopify Sidekick for analysis and ad decisions
Avoided a data-analyst hire
Bell Canada · Montréal, QC
Bell gives staff Cohere's North agent platform, with 100+ use cases identified
100+ use cases identified
No outcomes published yet
Sun Life · Toronto, ON
Sun Life's Iris agent cuts internal service-desk resolution time by 83%
-83% resolution time
24,000+ hrs/yr projected
CIBC · Toronto, ON
CIBC's in-house GenAI platform saves an estimated 200,000+ hours in pilot
200,000+ hrs (pilot, est.)
Industrial construction company (unnamed) · Toronto, ON
Toronto industrial builder cuts HR query workload 90% with a Copilot Studio agent
90% less repetitive HR workload
95%+ faster responses (vendor-reported)
ShearComfort · Vancouver, BC
Vancouver's ShearComfort cuts ticket triage 84% with Zendesk AI
84% less triage time
32% faster first reply
Lightspeed Commerce · Montreal, QC
Lightspeed's Fin AI agent resolves up to 65% of merchant support conversations
45–65% AI resolution rate
Fin involved in 99% of conversations
KMSC Law LLP · Grande Prairie, AB
Alberta's KMSC Law saves lawyers 3 to 10 hours a week with Harvey
3 to 5 hours saved per lawyer per week
Up to 10 hours for power users (vendor-reported)
Bell Canada · Montreal, QC
Bell Canada's Gemini-powered virtual assistants resolve over half of 16M+ chats on their own
16M+ chat interactions, over half resolved by AI
5M+ voice assistant interactions
Canadian Tire Corporation · Toronto, ON
Canadian Tire builds ChatCTC for 3,000+ staff and CeeTee, a tire-shopping assistant that lifts conversion
3,000+ regular users
Higher online conversion (unquantified)
Contrôles Laurentide · Quebec
Contrôles Laurentide uses agentic AI to triage customer email and check purchase orders against its ERP
>50% of incoming emails auto-classified (test phase)
80% classification accuracy
First West Credit Union · British Columbia
First West Credit Union reaches 93% staff adoption of Copilot and custom agents
93% adoption
90% weekly use
Canadian insurance brokerage (unnamed) · Canada
Canadian insurance brokerage saves 1,905 hours in 3 months with Copilot workflows
1,905 hrs in 3 months
$76,200 saved
Isobloc · Mascouche, QC
Isobloc's president built five Claude agents for bids, prospecting, estimates, lien paperwork and cash-flow forecasts
$60K+ CAD estimated annual savings (owner-reported)
Cash-flow forecast: ~1 month to one evening
KOHO · Toronto, ON
KOHO's in-house Kortex AI files anti-money-laundering reports three times faster
Suspicious-transaction reports 3x faster
Security event resolution time down 50%
Les Affaires · Montreal, QC
Les Affaires cuts subscriber support resolution time 95% with an AI agent that preps every ticket
97% faster first response
95% faster resolution
Manulife · Toronto, ON
Manulife legal team cuts commercial lease review time by 50% with GenAI summaries
-50% review time
2 hrs saved per lease
Metro Cuts · Toronto, ON
Toronto barbershop Metro Cuts stops losing calls to voicemail with an AI receptionist
30+ missed calls captured in month one
~40% of bookings after 6 pm
Immigration consulting firm (unnamed) · Toronto, ON
North York immigration consultancy cuts client intake from 45 minutes to under 5
Intake 45 min to under 5
Document collection about 9 days
Elysian Inc. (Pur & Simple franchisee) · Greater Toronto Area, ON
Five-location Pur & Simple franchisee saves ~500 hours a year with Claude and QuickBooks
~500 hrs/yr
CAD $12–15K/yr
Surrey-based CPA firm (unnamed) · Surrey, BC
Surrey CPA firm cuts month-end close from 3 days to under 4 hours with Canadian-tax-aware AI categorization
3 days → <4 hrs close
~5 hrs/bookkeeper/week
TELUS · Vancouver, BC
TELUS staff build 13,000+ custom AI tools and save 500,000+ hours with Claude
500,000+ hrs saved
~40 min per interaction
Boutique law firm (unnamed), King West · Toronto, ON
Three-lawyer Toronto firm recovers 500+ billable hours a year by automating intake and billing
500+ billable hours recovered per year
Intake reply under 3 minutes
Trudel Immeubles · Quebec
Trudel Immeubles plans to let Agentforce handle half of its tenant service requests
Target: up to 50% of tenant queries handled by AI
Projected 30% lower resource needs
Victrix · Quebec
Quebec MSSP Victrix lets AI investigate SOC alerts, with analysts making the final call
1 year of SOAR work rebuilt in 3 weeks (vendor-reported)
100% match between AI recommendations and analyst verdicts so far (vendor-reported)
Young Drivers · Canada
Young Drivers turns to Agentforce to book driving lessons after a 50% call surge
Call volume up 50%
600+ calls/day at peak