TD Bank Group · Toronto, ON
TD extends agentic AI to mortgage funding and discharge, halving initial review time
Up to 50% faster initial review
Operations: AI agent use cases
ZhoopZhoop · Toronto, ON
Toronto auto repair chain uses AI voice agents to book customers and phone suppliers for parts quotes
Inbound + outbound voice agents
All branches on one dashboard
The Harbour Chandler · Canada
The Harbour Chandler's AI voice agents went from answering half its calls to 99%
Calls answered: ~52% to 99%
6,443 calls handled by AI
Public Service Commission of Canada · Ottawa, ON
Public Service Commission of Canada cuts travel-policy emails 90% with a bilingual Copilot agent
-90% emails
5 days → 30 sec
Garantie Avantage Plus · Quebec
Garantie Avantage Plus automates warranty claim intake with four AI agents and a human sign-off
4 agents in sequence
3.5 months to deploy
TD Bank Group · Toronto, ON
TD's agentic AI cuts mortgage pre-adjudication from ~15 hours to under 3 minutes
15 hrs → <3 min
Bell Canada · Montreal, QC
Bell Canada automates 450,000 complaint cases a year with a ServiceNow triage agent
450,000 cases automated per year
25% faster response times
Innovation, Science and Economic Development Canada (ISED) · Ottawa, ON
Canada's innovation department rolls out Cohere North agents to up to 1,400 public servants
Up to 1,400 users
ISED has about 5,900 employees
Mills Motors Buick GMC · Oshawa, ON
Oshawa GM dealership books 79 service appointments in 30 days with an AI phone agent
1,113 calls answered in 30 days
79 service bookings
Golden Equity · Ontario & Quebec
Property manager Golden Equity hands its whole front desk to an AI voice agent
~67 calls/day
4 weeks from signing to live
Bell Canada · Montréal, QC
Bell gives staff Cohere's North agent platform, with 100+ use cases identified
100+ use cases identified
No outcomes published yet
CIBC · Toronto, ON
CIBC's in-house GenAI platform saves an estimated 200,000+ hours in pilot
200,000+ hrs (pilot, est.)
Industrial construction company (unnamed) · Toronto, ON
Toronto industrial builder cuts HR query workload 90% with a Copilot Studio agent
90% less repetitive HR workload
95%+ faster responses (vendor-reported)
ShearComfort · Vancouver, BC
Vancouver's ShearComfort cuts ticket triage 84% with Zendesk AI
84% less triage time
32% faster first reply
KMSC Law LLP · Grande Prairie, AB
Alberta's KMSC Law saves lawyers 3 to 10 hours a week with Harvey
3 to 5 hours saved per lawyer per week
Up to 10 hours for power users (vendor-reported)
Action Furnace · Calgary, AB
Action Furnace uses an AI agent inside ServiceTitan to answer leads in seconds and book about 190 HVAC jobs a month
~2 sec median first response (vendor-reported)
190+ appointments booked per month
Assurancia Groupe Tardif (AGT) · Quebec and Ontario
Insurance brokerage Assurancia Groupe Tardif gets 55% of clients through full quote questionnaires with an AI agent
55% questionnaire completion
vs 5%–30% industry benchmark
Bold Age · Canada
Bold Age uses AI to build personalized nutrition plans and resolve 62% of support tickets
62% of support tickets resolved by AI
3x customers per support agent
Clinique dentaire Sourire Plus · Gatineau, QC
A Gatineau dental clinic cut missed calls 70% with a French-Canadian AI voice receptionist
-70% missed calls (agency-reported)
+35% appointments booked
Contrôles Laurentide · Quebec
Contrôles Laurentide uses agentic AI to triage customer email and check purchase orders against its ERP
>50% of incoming emails auto-classified (test phase)
80% classification accuracy
First West Credit Union · British Columbia
First West Credit Union reaches 93% staff adoption of Copilot and custom agents
93% adoption
90% weekly use
Canadian insurance brokerage (unnamed) · Canada
Canadian insurance brokerage saves 1,905 hours in 3 months with Copilot workflows
1,905 hrs in 3 months
$76,200 saved
Immigration consulting firm (unnamed) · Toronto, ON
North York immigration consultancy cuts client intake from 45 minutes to under 5
Intake 45 min to under 5
Document collection about 9 days
TELUS · Vancouver, BC
TELUS staff build 13,000+ custom AI tools and save 500,000+ hours with Claude
500,000+ hrs saved
~40 min per interaction
TELUS · Vancouver, BC
TELUS uses Google Gemini agents to resolve 30% of customer calls on its own
30% of calls resolved by AI agents
87% faster resolution
Boutique law firm (unnamed), King West · Toronto, ON
Three-lawyer Toronto firm recovers 500+ billable hours a year by automating intake and billing
500+ billable hours recovered per year
Intake reply under 3 minutes
Trudel Immeubles · Quebec
Trudel Immeubles plans to let Agentforce handle half of its tenant service requests
Target: up to 50% of tenant queries handled by AI
Projected 30% lower resource needs
Uni Recycle · Quebec
Uni Recycle's bilingual Agentforce agent books e-waste collections and creates leads
Bilingual (EN/FR) web agent
Automates collection-request intake end to end
Young Drivers · Canada
Young Drivers turns to Agentforce to book driving lessons after a 50% call surge
Call volume up 50%
600+ calls/day at peak