Canada Goose · Toronto, ON
Canada Goose lets Agentforce handle routine service so Style Experts can sell
89% of targeted interactions resolved
23% overall deflection
Retail: AI agent use cases
Harry Rosen · Toronto, ON
Harry Rosen runs AI digital workers for accounts payable and purchase orders on its existing ERP
2 digital workers live (Finance, Merchandising)
Tens of thousands of invoices processed
ShearComfort · Vancouver, BC
Vancouver's ShearComfort cuts ticket triage 84% with Zendesk AI
84% less triage time
32% faster first reply
Home Hardware Stores (with Spark Foundry, The Weather Network) · Ontario
Home Hardware runs 422 AI-generated local ads and gets a 27% lift in store visits
+27.44% store visits
-10% spend
Canadian Tire Corporation · Toronto, ON
Canadian Tire builds ChatCTC for 3,000+ staff and CeeTee, a tire-shopping assistant that lifts conversion
3,000+ regular users
Higher online conversion (unquantified)
Creative Bag · Toronto, ON
Toronto packaging retailer Creative Bag lets a chatbot handle up to 80% of repeat questions
75% to 80% of repeat questions automated (vendor-reported)
Pajar Canada · Montreal, QC
Pajar Canada automates 45% of bilingual support tickets with a Gorgias AI Agent
45% of tickets automated
~12 min first response