L'Oréal Professionnel Canada · Canada
L'Oréal Professionnel Canada gives AirLight Pro buyers 24/7 bilingual troubleshooting with Agentforce
Answers in seconds instead of minutes
24/7 support in English and French
Bilingual: AI agent use cases
Public Service Commission of Canada · Ottawa, ON
Public Service Commission of Canada cuts travel-policy emails 90% with a bilingual Copilot agent
-90% emails
5 days → 30 sec
TD Insurance · Toronto, ON
TD Insurance launches a bilingual generative AI virtual assistant for home, auto and small business questions
Covers Home, Auto and Small Business Insurance
English and French
Klarna · Global (operates in Canada)
Klarna's AI assistant handles two-thirds of support chats, doing the work of 700 agents
2.3M chats in month 1
11 → <2 min resolution
Assurancia Groupe Tardif (AGT) · Quebec and Ontario
Insurance brokerage Assurancia Groupe Tardif gets 55% of clients through full quote questionnaires with an AI agent
55% questionnaire completion
vs 5%–30% industry benchmark
BBQ Québec · Quebec
BBQ Québec's bilingual AI shopping assistant lifts conversions on compared grills by 25%
+25% conversions on compared products
6-second average response time
La Boîte à Grains · Gatineau, QC
Gatineau grocer La Boîte à Grains frees 40 hours a month and recovers $4,000 with AI invoice reconciliation
40 hrs/month
$4,000 recovered
Borrowell · Toronto, ON
Borrowell's Lyro AI agent resolves 83% of member chats before they become Zendesk tickets
83% resolution rate
87% answer rate
Unnamed Canadian national telecom · Canada
A national Canadian telco automates 2M+ support conversations in a year with an Ada bilingual chatbot
2M+ conversations automated in year one
~50% of inquiries solved without live support
Circuit électrique (Hydro-Québec) · Quebec
Hydro-Québec's Circuit électrique EV network cuts support contacts 22% with its AI agent Voltère
22.35% fewer contact-form submissions
557 tickets avoided in Dec 2024
Ville de Montréal · Montréal, QC
City of Montréal launches a citizen agent over 40,000 web pages
40,000+ pages covered
High CSAT (first 4 months)
Contrôles Laurentide · Quebec
Contrôles Laurentide uses agentic AI to triage customer email and check purchase orders against its ERP
>50% of incoming emails auto-classified (test phase)
80% classification accuracy
Entourage sur-le-Lac · Lac-Beauport, QC
Québec City resort automates 94% of guest enquiries and saves 440 staff hours
94% automated
440 hrs saved
Mitsubishi Motors Canada · Canada
Mitsubishi Motors Canada's bilingual AI companion lifts Outlander campaign engagement 10x
10x engagement vs. benchmark (first 2 weeks)
1 in 10 build-and-price shoppers engaged
Pajar Canada · Montreal, QC
Pajar Canada automates 45% of bilingual support tickets with a Gorgias AI Agent
45% of tickets automated
~12 min first response
Powerplay Pro · Montréal, QC
Montreal pressure-washing company answers every support call with an AI voice agent
~30 calls/day handled
24/7 coverage
Uni Recycle · Quebec
Uni Recycle's bilingual Agentforce agent books e-waste collections and creates leads
Bilingual (EN/FR) web agent
Automates collection-request intake end to end