Klarna · Global (operates in Canada)
Failure/lesson: Klarna re-adds human agents after cost-focused AI support hurt quality
Humans re-hired for support
Fintech: AI agent use cases
Wealthsimple · Canada
Wealthsimple's Decagon support agent answers 60-70% of customer questions without a human
60-70% of questions answered without a human
Klarna · Global (operates in Canada)
Klarna's AI assistant handles two-thirds of support chats, doing the work of 700 agents
2.3M chats in month 1
11 → <2 min resolution
Borrowell · Toronto, ON
Borrowell's Lyro AI agent resolves 83% of member chats before they become Zendesk tickets
83% resolution rate
87% answer rate
KOHO · Toronto, ON
KOHO's AI voice agents call inactive customers, lifting funded accounts 23% in its best campaign
$8M+ annual savings (vendor-reported)
+23% active funded accounts in best campaign