City of St. Catharines · St. Catharines, ON
City of St. Catharines launches 'Catharine', a Copilot Studio agent that resolves 90% of resident questions
12,000+ resident interactions
90% resolution rate
Microsoft Copilot Studio: AI agent use cases
Industrial construction company (unnamed) · Toronto, ON
Toronto industrial builder cuts HR query workload 90% with a Copilot Studio agent
90% less repetitive HR workload
95%+ faster responses (vendor-reported)
Ville de Montréal · Montréal, QC
City of Montréal launches a citizen agent over 40,000 web pages
40,000+ pages covered
High CSAT (first 4 months)