Bell Canada · Montreal, QC
Bell Canada automates 450,000 complaint cases a year with a ServiceNow triage agent
450,000 cases automated per year
25% faster response times
Telecommunications: AI agent use cases
Bell Canada · Montréal, QC
Bell gives staff Cohere's North agent platform, with 100+ use cases identified
100+ use cases identified
No outcomes published yet
Bell Canada · Montreal, QC
Bell Canada's Gemini-powered virtual assistants resolve over half of 16M+ chats on their own
16M+ chat interactions, over half resolved by AI
5M+ voice assistant interactions
Unnamed Canadian national telecom · Canada
A national Canadian telco automates 2M+ support conversations in a year with an Ada bilingual chatbot
2M+ conversations automated in year one
~50% of inquiries solved without live support
TELUS · Vancouver, BC
TELUS staff build 13,000+ custom AI tools and save 500,000+ hours with Claude
500,000+ hrs saved
~40 min per interaction
TELUS · Vancouver, BC
TELUS uses an ElevenLabs AI voice agent to make welcome calls to new internet customers
~2,300 outbound calls in the pilot
8.5/10 average customer satisfaction
TELUS · Vancouver, BC
TELUS uses Google Gemini agents to resolve 30% of customer calls on its own
30% of calls resolved by AI agents
87% faster resolution