Public Service Commission of Canada · Ottawa, ON
Public Service Commission of Canada cuts travel-policy emails 90% with a bilingual Copilot agent
-90% emails
5 days → 30 sec
Government: AI agent use cases
Innovation, Science and Economic Development Canada (ISED) · Ottawa, ON
Canada's innovation department rolls out Cohere North agents to up to 1,400 public servants
Up to 1,400 users
ISED has about 5,900 employees
Town of Milton · Milton, ON
Town of Milton's AI phone agent fielded 435 snowstorm calls and resolved nearly half on its own
435 calls supported
Nearly half resolved independently
Government of Ontario · Toronto, ON
Ontario Public Service pilots Copilot, with staff saving almost 3 hours a week
~3 hrs/week per user (stated)
Canada Revenue Agency · Ottawa, ON
Failure: Auditor General finds CRA's 'Charlie' chatbot answered only 2 of 6 tax questions correctly
2/6 correct
City of St. Catharines · St. Catharines, ON
City of St. Catharines launches 'Catharine', a Copilot Studio agent that resolves 90% of resident questions
12,000+ resident interactions
90% resolution rate
Ville de Montréal · Montréal, QC
City of Montréal launches a citizen agent over 40,000 web pages
40,000+ pages covered
High CSAT (first 4 months)