Canada Revenue Agency · Ottawa, ON
Failure: Auditor General finds CRA's 'Charlie' chatbot answered only 2 of 6 tax questions correctly
2/6 correct
Failure: AI agent use cases
Klarna · Global (operates in Canada)
Failure/lesson: Klarna re-adds human agents after cost-focused AI support hurt quality
Humans re-hired for support
Air Canada · British Columbia (tribunal)
Failure: Air Canada held liable after its website chatbot gave wrong bereavement-fare advice
$812 award
Company liable for bot output